SHIPPING
METHOD & TRANSIT TIME:
Transit time is based on distance to your location, delays may occur based on season and weather
VALUE
GROUND
UPS(UPS® Ground)
BEST WAY
UPS (UPS 2nd Dary Air®)
SHIPPING POLICIES:
- We can ship to virtually any street address in the Continental US.
- When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates are weight-based and size-based. The weight and size of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- All orders ship Monday through Friday from Chattanooga, Tennessee. Our goal is to ship all orders on the next business day after the order is placed, but due to the added precautions with Covid and making sure our staff is safe and healthy, additional time may be required. We appreciate your understanding and patience as we, and our delivery partners, service your orders safely.
- We are not responsible for UPS or USPS shipping delays
- Orders placed after 8am ET on Friday will be processed the following Monday.
- All prices are in U.S dollars
- Street Address is required as some delivery services do not deliver to PO boxes.
RETURNS
OUR RETURN POLICY
If you are not completely happy with your online purchase you can return it to us, within 30 days of receipt, provided you meet the following terms:
- Items that are in new, original condition may be returned for a full refund, less the original shipping cost.
- Customers are responsible for any return shipping costs.
- Include your packing slip or order receipt with your return so we can identify your order.
Send returns to:
Top Flight Website Customer Service,
1300 Central Ave.
Chattanooga, TN 37408
Once we receive your returned item, we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note, refunds take 2 to 3 weeks to process and may take up to 10 days to show on your account due to varying processing times between payment providers.